You may exchange or return product for a refund (excluding shipping and handling charges) within 30 days of receiving the item. (See additional terms below) All items must be in new, unused, untested condition. Items tested in any manner are not returnable. If you are returning an item in which we paid the shipping/handling charge you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your refund. The following items are not returnable; special orders, pond liner, liner underlay, tubing, books, liquids, fish food and plant food.
All returned items are subject to a 20% restocking fee.
Every return requires a return authorization number (RA) from us. To obtain an RA number, send us an email or give us a call. We will review your request upon receipt and will contact you with any questions.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We reserve the right to charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping box. Any merchandise returned to us unauthorized will be refused.
Please ship your parcel back to us freight prepaid via USPS, UPS, or Fedex Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments.
We are not responsible for shipping cost(s) incurred on any products(s), no matter the reason for the return.
How To Return Your Item
To return an item to us, please mail it to the following address: PO BOX 1902, McKinney, TX 75072 You can also contact us if you have any questions.